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Frequently Asked Questions
General
Order & Billing
Shipping
Reseller & Collaboration
Return
Products
Promo, Discount & Offers
Reward Program
Payment Information
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, net banking, UPI, and digital wallets. For bulk orders, we also offer bank transfer options.
Is my payment information secure?
Yes, we use secure and encrypted payment gateways to ensure your transactions are safe and protected from fraud.
Can I get an invoice for my purchase?
Yes, after a successful payment, you will receive an invoice via email and a downloadable copy in your account.
What should I do if my payment fails?
If your payment fails, please check your internet connection, ensure sufficient funds, and verify your card details. If the issue persists, try using an alternative payment method or contact our support team.
Do you offer installment or EMI payment options?
Currently, we do not provide EMI options. However, you may check with your bank for any credit card-based EMI plans.
Order & Billing
How can I place an order?
You can place an order through our official website by selecting your desired products, adding them to the cart, and proceeding to checkout.
Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within a limited time after placement. Please contact our support team as soon as possible for any changes.
How do I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS. You can also track your order from your account dashboard.
What if I receive the wrong or damaged product?
If you receive a wrong or damaged product, please contact our support team immediately with your order details and product images. We will arrange a replacement or refund as per our policy.
Do you provide invoices for my order?
Yes, once your order is confirmed, an invoice will be emailed to you, and a downloadable copy will be available in your account.
Get In Touch
Have questions about your order, or a general enquiry
Free shipping on orders over a certain amount
Lifetime Customer Support
Secure, Easy Payments
